If you’ve experienced discrimination by a member of council staff then you should complain. If the matter can be dealt with amicably by simply stating to the person involved that you find their remarks unacceptable then this should be considered. If you feel this would not be appropriate then you should write to the councils chief executive stating as much information regarding the incident as possible.
It is strongly suggested that as this matter could progress to a potential legal action that you keep copies of all correspondence. If hand-delivering a letter to the council ask the reception desk for a receipt and file it with your other papers.
If your complaint is about a councillor then you should be aware that they have to obey a code of conduct, their conduct is overseen by a standards committee who are a group of people appointed by the Council to help it maintain and promote high ethical standards. The Committee is made up of Councillors and co-opted members drawn from the community (who are not councillors or employees of the Council).
How we can help
Ultimately, if you think the Council has not dealt with the matter properly and has failed to resolve a complaint locally, you can contact us to make a claim under the Equality Act, simply click on the “Create a case” link at the top of this page. As an alternative solution you could ask the Local Government Ombudsman to investigate.
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