If you disagree with the decision made on your benefit claim you can ask for a written statement of reasons, this will explain their stance on the matter, if you still believe the decision is wrong then you can ask for it to be looked at again, and/or appeal.
The time limits are strict, you will usually be given one month to dispute a decision, so it is important to seek advice and act quickly.
Decision Makers (and Tribunals) have a degree of freedom to take an individual’s circumstances into account, they can take a more individual approach considering all the facts about the claim.
As a general rule, we would suggest that you follow the DWP’s own complaints route to remedy a refused claim, any action to question the decision will not be considered until you have completed this route.
You are, of course, able to get advice on how to manage the appeal process, or request us to manage it for you. If we are appointed then your caseworker will manage all processes, referring to a specialist benefits solicitor to act for you in the following ways: –
- Help to prepare all the evidence you need to put your best case forward
- Research the laws that could be used in your favour
- Prepare a written statement/reports to send to tribunal ahead of the hearing
- Seek the maximum benefit, or combination of benefits to increase the value and duration of your claim.
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